We hope that you are completely satisfied with your order. If, for any reason, you are not satisfied, you may return most items sold.
We hope that you are completely satisfied with your order. If, for any reason, you are not satisfied, you may return most items within 14 days of delivery for a replacement or a refund. Items that are not permitted to be replaced or returned are described below under “Ineligible Returns/Replacement.”
Ineligible Returns/Replacements
We cannot accept for return or replacement any item that has been opened, unless it arrived damaged. If an item was sold as a set, individual elements of that set cannot be returned for a refund. (Please return the entire set if you are requesting an eligible refund or replacement.
Defective Products
If you received an item that was defective, please contact customer service at support@lamkel.com
Requesting a Return Merchandise Authorization
You are a valued customer, and we want your shopping experience with us to be hassle-free. If you do need to return an item to us and the item is eligible for return, please send a request to support@lamkel.com. Please note that we cannot accept any returns without a Return Merchandise Authorization. All unauthorized returns will be returned to sender.
Packing and Sending Your Return
Once you have received your Return Merchandise Authorization, pack the items securely in a box. You can use the box that the items arrived in or another box, if you prefer. Please ensure all old shipping labels and barcodes have been removed.
Affix the shipping label securely to the outside of the box.
Send your Return to us using an insured or track able shipping that is most convenient for you.
Requesting a Replacement
During the Return Merchandise Authorization, you can request a replacement for the same item if it arrives damaged. At this time, exchanges for different items are not possible, but you are welcome to place a new order on our website
Requesting a Refund
If a refund is issued, the purchase price of the item plus applicable sales tax will be credited. All eligible refunds are made to the original form of payment.
Processing your Return
Please allow 21 days to process your return. You will receive notification via e-mail or postal mail confirming that your return has been received and processed. If, after 21 days, you still have not received e-mail or written confirmation that your return has been processed, please send email to support@lamkel.com. Please allow up to two billing cycles for any eligible refund to appear on your credit card statement.
Undeliverable Shipments
When packages are returned to us as an undeliverable, we will attempt to contact you via phone or e-mail in order to obtain a different shipping address to re-ship the order. If you are concerned that there may be an issue with the delivery of your order, please email support@lamkel.com.
Canceling or Changing an Order
Once an order has been submitted, you must contact our customer service support@lamkel.com to attempt to cancel an order. We will NOT accept order cancellation request if the order have already been shipped.